Various VPN applications also use different connection configurations, fighting with each other and canceling out the connection. Since our application modifies your connection settings by a tiny bit, it can be considered a threat to your device by most antivirus software, therefore blocking the attempt to connect to the VPN server. Make sure that your antivirus is disabled and any other VPN application that you have installed is removed. Your antivirus program or a different VPN application is another thing that can interfere with the VPN connection and typically refuses to let it through. If the application is indeed the newest released version - try fully reinstalling the Surfshark application.ĭisable potentially interfering applications Older versions of operating systems can clash with apps like Surfshark. If you have any pending updates when you do so, make sure you install them as well. As various network restrictions are always created, our team is bypassing them in every single update. If Surfshark is still not working after everything you tried, you might want to restart your device. You may have an outdated Surfshark application, which could make it harder to connect. Sadly, there currently is no way of disabling IPv6 directly on your Android device, however, you can disable it through your router or by contacting your Internet Service Provider and asking them to disable this feature. That's why we always recommend disabling it for all of our customers to improve the overall connectivity experience. However, having IPv6 enabled on your network might make it complicated to connect to our servers in some situations. Check out this article to set custom DNS on your Android device.Īt the moment, Surfshark does not support the IPv6 protocol. Setting custom DNS on any device can change the overall connection, increase the speed, resolve unstable connection issues, or help you connect to the VPN. Tap on the Protocol tab and try connecting with all available protocols. Open the Surfshark application and go to the Settings tab. Make sure to test all of the available protocols in the Surfshark application, as this has a high chance of resolving the issue. That being said, you might have a specific port blocked on your home, work, or any other network. If so, please let our Customer Success team know about the location you are struggling to connect to, and our team will take immediate action.ĭifferent VPN protocols use different network ports to connect. You might be unable to connect to one particular server as it could be experiencing some issues. For example, if you tried connecting to our United States - Detroit server, try our Germany - Berlin server and other servers as well. APK file from our website, try the Google Play Store version and vice versa.Ĭheck to see if you cannot connect to various locations. APK installation file which can be found here. The first one is through Google Play Store, and the second one is by installing it directly with a. There are two ways to install Surfshark on your Android device.
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